Most ser­vice providers pro­vide sta­tis­tics, often via an online por­tal. Cus­tomers can ver­i­fy that SLAs are being met and that they are enti­tled to ser­vice cred­its or oth­er penal­ties in accor­dance with the SLA. This is a more detailed style of con­tract, with great tech­ni­cal com­plex­i­ty and more com­plex in terms of the con­di­tions attached to it. These con­tracts form the back­bone of future trans­ac­tions or agree­ments due to the legal over­sight involved in the devel­op­ment. The stan­dards pro­vid­ed in each MSA con­tribute to the main­te­nance of turnover and thus increase the val­ue of the com­pa­ny. This is where the SLA rules over the treaty. Few con­tracts I‘ve had on my desk over the years set penal­ties for non-per­for­mance. How­ev­er, exten­sive ser­vice lev­el agree­ments have con­sis­tent­ly defined penal­ties for non-com­pli­ance in sev­er­al areas. One ser­vice provider went so far as to inte­grate its system‘s laten­cy speed into its SLAs, while anoth­er installed the num­ber of calls can­celled by its call cen­ter. The penal­ties imposed on each were rel­a­tive­ly high per­cent­age dis­counts on their month­ly bills for non-com­pli­ance with the per­for­mance fore­casts described above. These types of met­rics and per­for­mance guar­an­tees speak vol­umes for the ser­vice provider who pro­motes them and holds them on the dancers, in order to avoid a cost­ly penalty.

For the cus­tomer, these guar­an­tees and the penal­ties asso­ci­at­ed with them con­tribute to you get­ting the qual­i­ty ser­vices you pay for. WINNER SLA. The under­ly­ing advan­tage of cloud com­put­ing is that of shared resources that are sup­port­ed by the under­ly­ing nature of a com­mon infra­struc­ture envi­ron­ment. There­fore, SLAs span the entire cloud and are offered by ser­vice providers as a ser­vice agree­ment and not a cus­tomer-based agree­ment. Mea­sur­ing, mon­i­tor­ing, and report­ing on cloud per­for­mance is based on the final UX or its abil­i­ty to con­sume resources. The dis­ad­van­tage of cloud com­put­ing over SLAs is the dif­fi­cul­ty of deter­min­ing the cause of ser­vice inter­rup­tions due to the com­plex nature of the environment.…